Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
The Groups session will cover creating and maintaining Group Masters. In the event that you will have the CI interface, the steps required for handling group masters with CI will also be covered. This includes matching existing mini-hotels to CI so that actualization can be recorded. This session will cover group billing, group blocks, rooming lists, group reporting, group batch functionality, and other group functions. This will be done in the live hotel, so please bring group details for this session.
Front Office 1 will cover the following: Logging into LightSpeed Title Bar Navigation Guest Profile House List House Dashboard Groups and Wholesalers Rate Quoting Reservations Copy Reservations Sharewith Reservations Advance Deposit Cancel and Reinstating Reservations Reports
Front Office 1 will cover the following: Logging into LightSpeed Title Bar Navigation Guest Profile House List House Dashboard Groups and Wholesalers Rate Quoting Reservations Copy Reservations Sharewith Reservations Advance Deposit Cancel and Reinstating Reservations Reports
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
This session covers LightSpeed and reporting at a high level. This session will discuss the reports that should be reviewed on a daily basis - whether printed during the previous Night Audit or run ad-hoc. We will review how to get information from the print spooler, review current availability, and review the Systems Communication Dashboard.
Front Office 2 will cover the following: Check-In Guests Walk-in Guests Room Move Update Room Status Modify Guest Records Post Charges Fast Post Modify/Cancel Postings Adjustments Transfer Charges Split Charges Advance Post Information Only Folios Non –guest Folios Reports
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Front Office 2 will cover the following: Check-In Guests Walk-in Guests Room Move Update Room Status Modify Guest Records Post Charges Fast Post Modify/Cancel Postings Adjustments Transfer Charges Split Charges Advance Post Information Only Folios Non –guest Folios Reports
Front Office 3 will cover the following: Authorizations Quick Check-Out Group Check-Out Sharewith Check-Out 3rd Party Billing Wholesaler/FIT Check-Out Guest Batch Update Rooms Management Reports
Wednesday March 11, 2020 8:30am - 12:30pm EDT
Pine
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Front Office 3 will cover the following: Authorizations Quick Check-Out Group Check-Out Sharewith Check-Out 3rd Party Billing Wholesaler/FIT Check-Out Guest Batch Update Rooms Management Reports
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Housekeeping will provide detailed training on performing daily housekeeping administrative tasks including, opening/closing procedures and reports, updating room status, discrepancies, out of order/service rooms, room history, room maintenance, and general availability information. All housekeeping and engineering supervisors/managers should attend.
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
The Accounts Receivable session will provide all aspects of creating, modifying, and searching for AR accounts, including posting/adjustments, applying payments to line item invoices, generating statements, invoices, and Master Bills. Finance reports will also be discussed. If you have a Back Office system, please come prepared with your GL accounts as they will be setup during this session. All associates who will perform Accounts Receivable functions should attend this session.
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
Dependent on Hotel needs and leadership led. Areas of focus would be: Organize Storage/Linen Closets Housekeeping Cart Set-up Public Space Clean Up and Readiness (Pool, Fitness Center, ect) Elevator and Hallway Deep Cleaning Room Placement and Readiness
